Current processing time including shipping is about two weeks, unless we have prearranged another shipping and processing time. You will receive a tracking notification once your item has been shipped.
If you need an item rushed, please message us BEFORE you place your order.
International orders take approximately 2-3 weeks to arrive from the shipment date. We offer the lowest shipping rates available and include an additional discount to help offset the cost for our international customers.
International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs. If you place a large order, taxes are especially high in UK, Germany and Australia - these fees are based on your order total - you can calculate the VAT fee here: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/ (Use HS Code 3406.00 for candles).
All U.S. orders sent Priority Mail will be insured. Please let us know if you would like to purchase insurance for First Class packages (tarts or tealights) or for International Orders. We do not require Signature Confirmation, as this is an additional fee. Please contact us before you order if you would like to pay extra to add this service.
Unfortunately, we do not have any more information than you do (or the tracking indicates) once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
If an item is marked as "Delivered" and you have not received it, follow these steps: 1) Verify the shipping address is correct and that you have a mailbox with your name on it.
2) Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc).
3) Bring the tracking to your local post office to see if they're holding it or they have any further information.
4) If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.
Grammie's Goodies is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If an item is returned to us for any other reason it is up to the buyer to repay shipping fees to have it resent. If you choose not to have it resent we can refund you the cost of the items, but not the original shipping fees.
If your purchase is being sent as a gift, no problem! Simply fill in the recipient's address in the Shipping section at checkout. We always wrap items nicely in tissue paper and never include the price. Please let us know in the "comments to seller" section what names to include on the "To/From" sticker (don't forget to include your name - since we don't see your billing address). Only one address and gift label per order.
If you're not happy, please let us know and we will do our best to make sure we get it right. All packages are insured in case of loss or damage.
Don't see something you want? Ask and we will try and make it for you!
See more products at www.grammiesgoodiesandgifts.com